Shipping policy

SHIPPING POLICY

At House of Kanzan, a brand owned and operated by Kadamba Aromas, every order is carefully prepared and packed before it leaves our studio. We work with trusted logistics partners to ensure your order reaches you safely and in a timely manner.

1. Shipping Coverage

We currently ship to all serviceable locations across India through our logistics partners, including Blue Dart, Delhivery and DTDC, or other courier partners as required.

Delivery availability is subject to the serviceability of your PIN code.

2. Order Processing & Dispatch

Orders are generally processed and dispatched within 24–36 hours of confirmation, excluding Sundays, public holidays, and exceptional circumstances.

During product launches, festive periods, or high order volumes, dispatch timelines may be slightly longer. If this happens, we'll make every reasonable effort to keep you informed.

3. Estimated Delivery Time

Once dispatched, most orders are delivered within 2–5 business days, depending on the destination.

Delivery timelines are estimates only and may vary due to factors beyond our control, including weather conditions, courier delays, regional restrictions, or other unforeseen circumstances.

Once your order has been dispatched, you'll receive your tracking details via email and/or WhatsApp, wherever available.

4. Shipping Charges

We offer free standard shipping across India on orders above the minimum purchase threshold displayed on our website at the time of checkout.

For orders below this threshold, the applicable shipping charges will be calculated and displayed during checkout before payment is completed.

From time to time, House of Kanzan may revise shipping charges, eligibility thresholds, or introduce promotional shipping offers. Any such changes will be clearly reflected on our website before you place your order.

5. Damaged or Incorrect Deliveries

Every order is quality checked before dispatch.

If you receive a package that appears damaged, tampered with, or contains an incorrect item, please contact us within 24 hours of delivery at hello@houseofkanzan.com.

To help us investigate the issue promptly, please include:

  • Your order number

  • An unboxing video of the product received

  • A brief description of the issue

Please note unboxing video is mandatory for any claims related to missing items and damaged products. All claims are subject to verification.

6. Delivery Delays

While we strive to ensure timely deliveries, delays may occasionally occur due to circumstances beyond our reasonable control, including adverse weather conditions, courier operational issues, public holidays, natural events, or government restrictions.

Kadamba Aromas shall not be held responsible for delays caused by third-party logistics providers; however, we will make reasonable efforts to assist you in tracking and resolving shipment-related concerns.

7. International Shipping

At present, House of Kanzan ships only within India.

Should international shipping become available in the future, updated information will be published on our website.

8. Contact Us

For any shipping-related questions, please contact us:

House of Kanzan
Kadamba Aromas
Email: hello@houseofkanzan.com

Last Updated: 30 June 2026

Thank you for choosing House of Kanzan.