Refund policy

RETURNS, REFUNDS & CANCELLATION POLICY

At House of Kanzan, a brand owned and operated by Kadamba Aromas, every order is prepared with care and quality checked before dispatch.

As fragrances are personal-use products, all sales are final. For hygiene and quality assurance reasons, products once sold are non-returnable and non-exchangeable, except in the circumstances outlined below.

1. Eligible Returns & Replacements

We will arrange a replacement or, where appropriate, issue a refund only in the following situations:

  • You received an incorrect product.

  • An item from your order is missing.

  • The product was damaged during transit.

To report any of the above, please contact us at hello@houseofkanzan.com within 24 hours of delivery.

Your email should include:

  • Order number

  • A brief description of the issue

  • Clear photographs of the product, outer packaging, and shipping label

All requests are subject to verification by our team. Depending on product availability, we will either arrange a replacement or process a refund.

2. Non-Returnable Items

Returns, exchanges, or refunds will not be accepted under the following circumstances:

  • The product has been opened, used, or tested.

  • Damage occurred after delivery due to improper handling, storage, or misuse.

  • The fragrance did not meet personal preference or expectations.

Fragrance is highly subjective. If you're exploring our collection for the first time, we recommend starting with our Sample Sets before purchasing a full-size bottle.

3. Refunds

Once a refund request has been reviewed and approved, the refund will be processed to the original payment method used for the purchase.

Refunds are generally completed within 7–10 business days, although the actual credit timeline may vary depending on your bank or payment service provider.

4. Order Cancellations

Orders may be cancelled only before they have been dispatched from our facility.

Once an order has been packed for shipment or handed over to our logistics partner, it cannot be cancelled.

For cancellations approved prior to dispatch, a processing fee of ₹125 will be deducted from the refund amount. This fee represents a partial recovery of operational costs already incurred, including payment gateway charges, inventory allocation, order processing, and packaging preparation. It is not a penalty and is limited to recovering a portion of these unavoidable costs.

The remaining refund amount will be processed to the original payment method within 7–10 business days after the cancellation is approved.

For cancellation requests, please contact hello@houseofkanzan.com as soon as possible. While we will make every reasonable effort to accommodate your request, cancellations cannot be processed once an order has entered the dispatch process.

5. Shipping Errors

If an incorrect product has been shipped due to an error on our part, Kadamba Aromas will bear all reasonable shipping costs associated with the replacement or return.

6. Our Commitment

Every order undergoes a quality check before leaving our studio. If an error occurs during fulfilment or shipping, we will work with you to resolve the matter as promptly and fairly as possible in accordance with this policy.

7. Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, you may contact our Grievance Officer for any concerns relating to orders, refunds, cancellations, or our services.

Grievance Officer
Name: Shweta Kalyani
Email: hello@houseofkanzan.com
Contact: +91 9309808668
Working Hours: Monday–Saturday, 10:00 AM – 5:00 PM (IST)

Last Updated: 30 June 2026

Thank you for choosing House of Kanzan by Kadamba Aromas.